1. Terms of Service Agreement
This agreement is intended to cover all entities and divisions of BryteBridge Consulting, LLC (“BryteBridge”), including, but not limited to, BryteBridge Nonprofit Solutions and BryteBridge Business. BryteBridge aims to establish long-standing relationships with its clients and process all orders as accurately and efficiently as possible.
BryteBridge provides consulting, education, formation, compliance, and tax services for mission-driven organizations and nonprofits. BryteBridge also provides software as a service through its website portal or mobile application (as may be offered from time to time) (either as “Site” or “App”) for clients to (i) form a business with a particular state or commonwealth of the United States of America (“State”); (ii) obtain registered agent services; (iii) ensure the business’ good standing status with a State or federal agency; (iv) protect the business’ privacy; (v) file certain documents with a State or federal agency; and (vi) obtain additional services that may be offered from time to time. All products and services described within the terms of service, as well as any other products and services offered by BryteBridge at any time, shall be defined herein as “Service” or “Services.” To use the Service, clients must read and accept all of the terms and conditions in, and linked to, this Terms of Service agreement (the “Agreement”). This Agreement may be modified by BryteBridge from time to time at its sole discretion, and clients may be notified as set forth below. BryteBridge strongly recommends that, as clients read this Agreement, they also access and read the linked information.
BY ACCEPTING THIS AGREEMENT, CLIENTS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THE TERMS, CONDITIONS, AND NOTICES CONTAINED IN THIS AGREEMENT JUST AS IF THEY HAD SIGNED AND ACKNOWLEDGED ACCEPTANCE OF THIS AGREEMENT.
A relationship with BryteBridge does not provide those legal and professional protections that normally exist under an attorney-client relationship, such as the following: (a) privileged communication between an attorney and client; (b) the requirement for an attorney to use a client trust account for safekeeping of fees paid in advance; or (c) prohibitions preventing an attorney from having impermissible relationships with clients, representing other persons with conflicting interests, receiving referral fees from third-party vendors, or prospectively limiting liability for malpractice through a contractual provision in a client agreement.
In the event that the IRS, state agency, or other regulator has initiated an enforcement proceeding claiming an individual or entity has violated the applicable law, such individual or entity will need to retain legal counsel to represent them before the regulatory body. Although BryteBridge may serve as an expert regarding industry practices, BryteBridge is not a substitute for engaging appropriate legal counsel to represent such an individual or entity.
The determination to use a third-party formation, compliance, or tax services provider is an important decision and should not be based solely upon advertisements or self-proclaimed expertise. A description or indication of limitation of BryteBridge’s compliance services does not mean that an agency or board has certified BryteBridge as a specialist or expert in entity compliance. All potential clients are urged to make their own independent investigation and evaluation of BryteBridge.
2. Eligibility, Point of Contact, Account Ownership
The Services found at this Site and provided by BryteBridge are available only to clients who can form legally binding contracts under applicable law. By using the Services found at this Site, clients represent and warrant that they are (i) at least eighteen (18) years of age and/or (ii) otherwise recognized as being able to form legally binding contracts under applicable law. Clients further represent and warrant that they are not on the United States Department of Treasury, Office of Foreign Asset Control’s list of Specially Designated Nationals and Blocked Persons and are not otherwise persons to whom BryteBridge is legally prohibited from providing Services.
Clients shall designate a Primary “Point of Contact” to work with BryteBridge and its representatives. The Point of Contact shall have full authority to enter into agreements and make binding decisions on behalf of the client. BryteBridge may rely on representations made by the Point of Contact. Clients may change the Point of Contact at any time by giving written notice to BryteBridge in accordance with the notice provisions of this Agreement. BryteBridge is under no obligation to accept instructions from anyone other than the Point of Contact. Notwithstanding the foregoing, BryteBridge shall not be liable for any loss or damage resulting from BryteBridge’s reliance on any instruction, notice, document, or communication reasonably believed by BryteBridge to be genuine and originating from an authorized representative of the client’s corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document, or communication, BryteBridge reserves the right (but not the obligation) to require additional authentication from the client. In order to permit BryteBridge to protect the quality of its products and services, clients consent to BryteBridge team being able to access the account and records on a case-by-case basis to investigate complaints or other allegations of abuse.
3. Client Responsibilities and Communication
a. Account Creation
To use certain features of the Services, clients must register for an account (“Account”) and provide certain information about themselves as prompted by the online portal, app, or intake questionnaires. Clients represent and warrant that: (a) all required registration information submitted is truthful and accurate; (b) they will maintain the accuracy of such information.
Clients may delete their Account at any time, for any reason, by following the instructions on the Site, subject to early termination fees, as applicable. BryteBridge may suspend or terminate the Account in accordance with the Term and Termination Section.
b. Communication Methods
All client communication, including phone calls, emails, text messages, and other forms of electronic communication through BryteBridge’s online portal, is documented and recorded. Clients consent to receive text and email messages sent by an automatic dialing system to remind and update them on order status, along with ongoing marketing and client communication. Message and data rates may apply and are not BryteBridge’s responsibility. Clients can reply “stop” to opt out of text messaging. Opting out of email or text message communication may prevent clients from receiving important information or updates regarding their orders or accounts.
c. Information Quality
It is the responsibility of the client to provide any documents, data, materials, and review, including login codes for electronic submissions, that is necessary not only to complete the work but also to submit it when applicable. This is especially important for electronic submissions. The client is responsible for getting all the necessary information to BryteBridge in a timely manner. It is the client’s responsibility to obtain any and all necessary third-party consent and agreements. Additionally, organizational budgeting is the responsibility of the Board of Directors. As such, BryteBridge requires that a sustainable budget is provided. Please keep in mind that the success of BryteBridge’s work is a direct result of the quality of the information provided to the team and through the intake questionnaires.
d. Language Requirements
All of BryteBridge’s information and communication is provided in English. While translation tools may be used to offer convenience to clients, BryteBridge is only responsible for, and can only guarantee, the accuracy of information using the US English language.
e. Responsible Party
BryteBridge’s review of answers is limited to completeness, spelling, and internal consistency of names, addresses, and the like. Clients will read the final document(s) before signing them, where applicable, and agree to be solely responsible for the final document(s).
f. Electronic Records and Signatures
Clients give BryteBridge and any affiliated companies or third parties consent to affix an electronic signature where required to file documents. Clients understand that they may withdraw their consent, provided their documents have not already been filed, by calling BryteBridge Customer Service at 877-857-9002.
g. Third Party Acknowledgement
Clients consent to allow BryteBridge to subcontract some parts or the whole of any order, obligations, or other performance.
h. Termination
BryteBridge reserves the right to terminate the agreement and any related orders or services in the event of abusive or noncordial behavior. In the event of this occurrence, BryteBridge may terminate the agreement in accordance with the Cancellation Policy.
4. Payments and Payment Terms
Clients represent and warrant that if they are purchasing something from BryteBridge, (i) any payment information supplied is true and complete, (ii) charges incurred will be honored by their credit card company or banking institution, and (iii) they will pay the charges incurred at the posted prices, including any applicable taxes. Billing will appear as BryteBridge for any purchase made within its network of websites. Work will not begin on any order until payment is made in full or an appropriate deposit and payment plan is implemented.
a. Split Payments/Payment Plans
In a split payment plan, BryteBridge will debit the client’s account for the remaining balance upon completing a service order or in 45 days, whichever occurs first. Subsequent payments on a payment plan order are automatically programmed into the merchant payment system and typically occur automatically.
All service orders must be paid in full within 45 days from the date of purchase. If a payment plan option has been selected, clients authorize BryteBridge to automatically debit their account for each subsequent payment on the pre-selected dates in accordance with their selected payment plan, as well as for the remaining balance upon completion of the service order or in 45 days, whichever is sooner. Subsequent payments on the payment plan are programmed into the billing system. No work will be sent without full payment.
b. Unpaid Balances
Accounts or orders more than 60 days in delinquency may be sent to a collection agency, and clients are responsible for paying for all handling, collection, or legal costs. Late payments, insufficient funds, or credit card cancellations (chargebacks) may result in an additional processing fee of $50, plus delayed service order processing and ongoing support. Unresolved payments may be reported to credit reporting agencies.
Clients with an unpaid balance to BryteBridge who do not make satisfactory payment arrangements may have their account placed with an external collection agency. They will be responsible for reimbursement of the fee of any collection agency, which may be based on a percentage at a maximum of 35% of the debt, and all costs and expenses, including reasonable collection and attorney’s fees incurred during collection efforts.
In order for BryteBridge or its designated external collection agency to service the account, and where not prohibited by applicable law, clients agree that BryteBridge and the designated external collection agency are authorized to (i) contact them by telephone at the telephone number(s) they are providing, including wireless telephone numbers, which could result in charges to them, (ii) contact them by sending text messages (message and data rates may apply) or emails, using any email address they provide, and (iii) methods of contact may include using pre-recorded/artificial voice messages and/or use of an automatic dialing device, as applicable.
c. Filing Fees
BryteBridge charges fees to perform the ordered services. All state, government, or agency filing, late, penalty, or other fees are the client’s sole responsibility and are not included in BryteBridge’s service cost.
At BryteBridge’s sole discretion and with permission from clients, the BryteBridge team may collect the filing fees upfront and pass them on directly to the state, government, governing agency, or any other third party.
Additionally, BryteBridge may add a convenience fee to cover the time and risk associated with making payments before receiving payment, with disclosure to and permission from the client.
5. Cancellation, Abandoned Orders, and Refund Policy
a. Refund and Cancellation Policy
Clients may cancel and receive a full refund for any incomplete work within 30 days of the initial order.
For partially completed orders, BryteBridge will prorate the refund based on the work that has been completed.
The technology, applications, templates, and tools are the intellectual property of BryteBridge, and thus, access to these tools is a portion of the service for which clients have made payment.
b. Order Abandonment
BryteBridge understands that sometimes life happens, and clients may need to pause work on an order or project. It is completely acceptable if BryteBridge is notified and informed of the situation. BryteBridge will make reasonable attempts to collect missing or required information to complete an order. This includes email, text, phone calls, and electronic tasks using the Client Portal.
If an order goes more than 30 days without any forward progress or significant activity from the client, including responding to emails, phone calls, text messages, or information requests, and no prior arrangements have been made and agreed to with BryteBridge, services will be considered abandoned, and all associated projects and files will be archived. At this point, full refunds are no longer possible, and any potential refund is contingent on how much time has passed since the initial request for information.
c. Order Reactivation
If an order has not been abandoned for more than 120 days, clients may reactivate an order within 120 days by delivering all outstanding missing information and paying a $100 Reactivation Fee. In the event an order is less than $100, the reactivation fee will be the equivalent of a new order at the current pricing, excluding filing fees.
d. Canceled Orders
Clients shall have no right to cancel, request a cash refund, or obtain store credit for any undelivered orders after 120 days have elapsed from the purchase date or unanswered information request unless BryteBridge is at fault. Abandoned orders will result in liquidated damages equal to the amount paid to BryteBridge for reimbursement of its commitment to servicing the order, including the time and effort attempting to reach the client and requesting missing or incomplete information needed to complete the order.
Clients understand BryteBridge is allocating time and resources to reach them for missing and required information, which is not considered in the price paid for service. They acknowledge this Cancellation Policy is intended to safeguard BryteBridge’s time, people, and resources.
e. Filing Fees and Shipping Costs are Non-Refundable
Any filing fees or shipping costs BryteBridge has already paid on behalf of clients to a state agency, the IRS, or other government agency are non-refundable.
f. Completed and Delivered Orders
All completed and delivered orders are non-refundable. Orders requiring the client to complete the last steps, including paying filing fees, required signatures, and submitting final documents and/or filings, are considered completed orders, as they are outside of the control of BryteBridge.
6. Order Processing
a. Timeline
BryteBridge’s schedule for most services is 10 to 15 business days after receiving all the needed documentation. Some services are more complex and can take longer. For services requiring more time and research, it is critical that clients complete all information requests and questionnaires promptly. BryteBridge can expedite some services for an additional fee.
As orders are received, BryteBridge prioritizes service completion based on several factors:
- Connect Member Orders
- Concierge Orders Paid in Full
- Subscription Plans
- Single Orders Paid in Full
- Deposit Plans (50% down/50% Project Completion)
BryteBridge does not begin working on orders until all requirements and information requested from the client have been received and are in good order. BryteBridge cannot complete work without having all the required information in its possession.
b. Assumed Consent
BryteBridge’s goal is to ensure that clients do not face government-issued late fees, penalties, or revocation after placing an order, and clients are encouraged to communicate promptly and provide accurate information to facilitate this process. To ensure timely compliance with state or federal filing deadlines, BryteBridge will make reasonable efforts to gather all required information from clients to complete their orders. If, after attempting to contact clients, BryteBridge does not receive a response or the necessary information within a reasonable timeframe before the filing deadline, BryteBridge will assume their consent to proceed with the completion of their order based on the information available at that time, which may include information filed during the previous reporting year or available in publicly available state or federal databases. This may include making assumptions or estimations to meet the filing requirements.
By agreeing to these terms, clients authorize BryteBridge to take such actions and understand that this may result in submitting their filings with the best available information at the time of filing. Clients are responsible for ensuring that all information provided to BryteBridge is accurate and up-to-date and responding promptly to requests for additional information or clarification.
Should clients need to file an amended report due to inaccuracies or omissions in the information provided or due to inability to reach the client for accurate information, the client will be responsible for any additional fees or filings required to correct the submission.
c. Specific Services
Purchases may be subject to additional terms and conditions based on the type of service ordered. These terms are outlined later in this Agreement.
d. Shipping
The standard shipping option for any items requiring shipping is USPS priority mail. However, clients can upgrade to next-day express mail for an additional fee.
e. Status Updates
Through the online account (Client Portal) at app.brytebridge.com, BryteBridge provides access to view and request an order or status update. Clients may use this feature from within the Client Portal for quick and timely updates or email support at [email protected] to submit a request. A ticket will be created and escalated to the appropriate party for resolution. Clients should allow two (2) to three (3) business days for a response when sending an email or creating a ticket. Clients can also call 877-857-9002 and request to speak to a representative.
e. Delays
The Service may be subject to limitations, delays, and other problems inherent in using the Internet and electronic communications. The Service may also be subject to governmental shutdowns, delays, and other problems associated with state and federal agencies. BryteBridge is not responsible for any delays, failures, or other damage caused by such problems.
f. Revisions
BryteBridge team members strive to provide quality service at a cost-effective price for clients. To do so, BryteBridge requires that clients provide quality, comprehensive information. The final product will directly result from the quality of information provided to BryteBridge.
There are no revisions on form-based services. For example, IRS Form 1023 is very technical and lengthy, including many checkboxes, where the correct information needs to be selected and entered by BryteBridge’s experienced team. Once BryteBridge sends a final completed form, a change or correction will only be made due to BryteBridge’s error. However, any changes or corrections due to new information or client requests may require an additional fee.
7. BryteBridge Services
Clients’ purchases may be subject to additional terms and conditions that may also be applicable as defined in this section.
a. Incorporation Services
BryteBridge’s incorporation services include preparing and filing documents for incorporation or organization as a limited liability or C-corp company in the jurisdiction of the client’s choosing. These documents will fulfill the minimal legal requirements for incorporation or organization in the chosen jurisdiction and are not meant to serve as formal operating agreements or bylaws for the business or organization.
To ensure successful processing, BryteBridge reserves the right to advise against any potential pitfalls and cannot include information within the incorporating or organizing documents that would lead to unsuccessful filing. Representatives are not trained to offer specific tax advantages and cannot provide legal advice. If a corporation or other entity is eligible to be treated as an S corporation, a Form 2553 is required to make the election under section 1362(a). BryteBridge can prepare the form for an additional fee.
For nonprofit organizations, incorporation services include adding specific clauses to the articles of incorporation that all organizations wishing to pursue tax exemption under 501(c) from the Internal Revenue Service must include in their organizing document. These clauses must be added to the organizing document to obtain tax-exempt status under any 501(c) section and cannot be modified or removed. If a payment plan option has been selected for incorporation services, the account must be paid in full before releasing the incorporation documents or the final filing occurs.
b. 501(c) Tax-Exemption Services and Guarantee
BryteBridge’s 501(c) federal tax exemption services come with a guarantee that the organization will receive a positive determination of exemption under the section for which it has applied. This guarantee requires that all application information, excluding board bios, submitted to the IRS be prepared or reviewed by BryteBridge and that existing organizations file all 990 returns to the IRS annually from the formation date before applying for the 501(c) status with the IRS.
The guarantee only applies once the 1023 or 1024 applications have been submitted to the IRS. To ensure that the application will be successfully processed, BryteBridge reserves the right to advise against any potential pitfalls and cannot include information within the application that would lead to the organization’s ineligibility for exemption under section 501(c) of the Internal Revenue Code. Included with BryteBridge’s standard 1023 and 1024 preparation services is follow-up support throughout the application process. If the client requests information from the IRS, BryteBridge will assist in preparing appropriate responses.
As part of the exemption guarantee, all communication with the IRS must be reviewed by BryteBridge before submission or response. Should the client modify the application before submission or undertake any communication with the IRS without prior review by one of BryteBridge’s 501(c) representatives, BryteBridge reserves the right to void such guarantee or charge additional fees to make corrections or provide additional service hours.
For clients filing the 501(c) 1023-EZ application, be advised that the IRS will select a random sample of applications and require the applicant to provide additional information. Preparing an IRS response is part of the service and included in the 501(c) guarantee, so long as all previous terms are met.
Some documents cannot be filed by BryteBridge and will be given to the client with detailed filing instructions. As government agencies frequently update their forms and processes, state and federal documents must be filed by the client promptly after completion. If a document has not been filed within 30 days of its preparation, please contact BryteBridge to determine what updates and/or revisions may be necessary before filing.
The client’s account must be paid in full before the application package is released. If the client does not elect BryteBridge to assist in filing the 1023 or 1024 application, the completed documents will be provided electronically or to the shipping address on record with detailed instructions for filing. Copies of such documents and instructions will also be available in the secure client portal.
Any program research, special narrative request, or consultation may be provided at an extra charge. Please review BryteBridge’s general terms of service for additional information.
c. State Registration and Exemption
Most state nonprofit registration or solicitation requests and state tax exemptions can only be filed and submitted upon completion and receipt of the 501(c) status, as defined by the receipt of an official IRS determination letter. Clients may contact BryteBridge to submit these documents to the state on their behalf upon receipt of the IRS determination letter.
Some documents cannot be filed by BryteBridge and will be given to the client with detailed filing instructions. As government agencies frequently update their forms and processes, state and federal documents must be filed by the client promptly after completion. If a document has not been filed within 30 days of its preparation, please contact BryteBridge to determine what updates and/or revisions may be necessary before filing.
d. Registered Agent Services
A registered agent is authorized to receive service of process in the event of a lawsuit and other important documents on behalf of the business. Clients enrolling in the registered agent service must provide a physical and mailing address to be recorded by the state. State laws vary regarding the visibility of these addresses, so clients should contact the appropriate Secretary of State to understand the laws specific to their state of formation.
Through partnerships, BryteBridge provides Registered Agent Services in all fifty states, the District of Columbia, and Puerto Rico for the specific purpose of serving as a Registered Agent (also known as a Resident Agent, Statutory Agent, Service of Process Agent, or Commercial Registered Office Provider) for legal entities. By purchasing Registered Agent Services, clients understand, agree to, and accept the specific purpose and use of a Registered Agent, which is to be appointed and maintained by a legal entity according to local statutory requirements. The Registered Agent is responsible for maintaining a physical location during regular business hours, receiving legal and government notices on behalf of the represented entity, and securely delivering documents to the entity.
BryteBridge handles the initial setup and all ongoing billing. The service is charged by BryteBridge and automatically renews annually within 60 days of the anniversary date of purchase, billed to the card on file. Billing in advance minimizes service disruption.
Registered Agent Services ordered on the Site or through a BryteBridge representative are provided by Legalinc, Northwest Registered Agents, or other third-party registered agent providers. Any agreement to purchase the Registered Agent Services is between the client and a third-party provider. Unless specifically restricted by the client, BryteBridge reserves the right to change providers if there is no additional cost to the client.
Through these services, BryteBridge will notify clients of legal notices and other important mail received on their behalf. Additionally, the BryteBridge client portal will store copies of delivered documents.
BryteBridge will collect the fees related to the Registered Agent Services on behalf of the registered agent partners pursuant to the subscription arrangement with the information and credit card details provided on the Website.
Clients should keep their credit card and other information current to ensure continued service of the purchased Registered Agent Services. Unless clients opt out of the Registered Agent Services, BryteBridge will continue to collect the fees pursuant to the subscription terms.
Legalinc, Northwest Registered Agents, and any other Registered Agent Partner, along with BryteBridge, reserve the right to increase service fees at any time without notice to the client.
Clients may notify BryteBridge to cancel Registered Agent Services at any time. Proof that a new registered agent has been designated with the appropriate state agency may be required to do so. If proof of a substitute registered agent is not received by the renewal date, the client will be charged the full fee for the renewal term. If the service is canceled before the expiration of the term, no pro-rata refund will be provided.
If a partial payment is made or authorized, the order will be considered incomplete until full payment is made. BryteBridge and registered agent partners reserve the right to reduce the service term at their discretion. Accepted partial payments may be subject to additional installment payment processing fees.
If full payment is not received by BryteBridge on behalf of registered agent partners in a timely manner for the initial order or any renewal, BryteBridge and it’s registered agent partners reserve the right to terminate the Registered Agent Services. At its sole discretion, the registered agent partner may continue to serve as the registered agent and continue to invoice the client for its fees and any applicable late payment fees or charges. Clients are fully responsible for any and all consequences related to the termination of Registered Agent Services. Legalinc, Northwest Registered Agents, BryteBridge, and their respective parent companies, subsidiaries, directors, officers, employees, affiliates, successors, assigns, agents, or representatives are not liable for any damage or inconvenience caused or alleged to be caused by termination.
While certain services may control where and to whom certain notices are sent, any notices from the Registered Agent will go to the company for which the registered agent serves, in addition to any additional people included as contacts of the entity.
The address for the Registered Agent is for use by the Registered Agent and is not to be used as the client’s business address.
BryteBridge registered agent services are limited to receiving and forwarding items covered under state statutes. When receiving process on behalf of the client, BryteBridge shall in no event be held responsible for any part of the lawsuit or claim. The client agrees to indemnify BryteBridge for all claims brought in these processes.
Changing Registered Agents
If Legalinc or Northwest Registered Agents is the registered agent on state record and a change is desired, please follow the instructions below:
- Filing a Change of Agent Request: To change registered agents, file a change of agent request with the state. BryteBridge can assist with this for any state for $99 plus state fees.
- Notifying BryteBridge: If a change of agent has been filed for any state that BryteBridge serves, please call 1 (877)-857-9002 or email [email protected] to update the information and formally cancel the registered agent account. If the business has withdrawn from or dissolved in a state where Legalinc was the registered agent of record, contact BryteBridge using the above info. The account will be canceled once BryteBridge confirms that Legalinc is no longer the registered agent or that the business has ceased.
Please note that BryteBridge cannot independently cancel registered agent service due to legal obligations to have a registered agent. Being without one can incur penalties for the company in violation or even a revocation of authority to operate in the state.
e. 990 Services
BryteBridge’s Form 990 preparation services primarily apply to organizations that provide electronic files and annual financial statements. For organizations that have not yet compiled their year-end financial statements, additional charges for standard bookkeeping will be required to reconcile data, prepare financial statements, etc. All additional charges will be submitted to the client for approval prior to the work being conducted. Clients agree to pay BryteBridge within 30 days for services rendered, and the release of completed documents is dependent on payment being made in full.
It is the client’s sole responsibility to provide accurate and appropriate information to BryteBridge. If the information submitted in questionnaires or financial statements is incorrect, it could result in documents being prepared incorrectly, for which BryteBridge will not be held responsible. All information must be accurate and legible to ensure high-quality service. BryteBridge will not audit or verify the information provided by the client. If an amount appears unusual, BryteBridge will call it to the client’s attention, but BryteBridge is not responsible for detecting errors, irregularities, theft, fraud, or illegal acts. BryteBridge does not provide legal services.
To ensure that Form 990 is prepared and delivered in a timely fashion, all required information must be received by BryteBridge at least 30 business days before the Internal Revenue Service (IRS) due date. If information is not submitted at least 30 business days before the IRS due date, it is the client’s responsibility to file the appropriate extension form with the IRS to avoid any potential penalties for late filing. BryteBridge can file an extension request to the IRS for an additional fee on the client’s behalf. BryteBridge is not liable for failing to file an extension or Form 990 by the IRS deadlines.
It is essential that the client conduct a full review of their prepared Form 990 following the provision of BryteBridge’s preparation services. Clients must review all work completed by BryteBridge within seven (7) days of it being sent and immediately bring any necessary changes to BryteBridge’s attention. After seven (7) days, BryteBridge will not accept liability for incorrect information. BryteBridge employees will not and cannot discuss the contents of any 990 return directly with the IRS.
Estimated Completion Time
The estimated completion time for filing Form 990 is 30-120 business days, depending on seasonality. The timeline does not begin until all requirements and requested information from the client have been received and are in good order. BryteBridge cannot complete the work without having all the required information in its possession.
How 990 Extensions Work
A tax extension is a six-month postponement of the filing deadline. The advantage of an extension is that it gives clients and BryteBridge more time to compile all the needed information to file the 990 returns accurately. Extensions are often more cost-effective than filing a late or amended return and do not increase the likelihood of an audit. Missing an extension deadline may result in late fees or other penalties.
990 Nonrefundable Deposit Requirement
990 orders, excluding the 990-N, require a 50% non-refundable deposit or payment in full at the time of purchase. This deposit safeguards BryteBridge’s time following up with clients and collecting the required information to file IRS Form 990. In addition to the deposit requirement, all 990 orders are subject to order cancellation, reactivation, and abandonment policies.
f. Subscriptions and Memberships
Subscriptions, sometimes called memberships, include BryteBridge Connect. They are recurring charges or payments for access to BryteBridge software, systems, support, services, education, and ongoing services such as compliance monitoring and support. Most subscriptions are monthly or annual.
Set-Up Fees
Some subscriptions include initial one-time setup or activation fees. These fees cover the time to set up the account, activate the technology, notify internal and third-party resources, and conduct a review of the business to ensure the organization is currently in good standing with the state or IRS. Set-up fees are non-refundable.
Payment Terms
If a subscription is purchased, charges will be made monthly and/or at the beginning of the Subscription Term, depending on the package selected at the time of purchase. The length of the Subscription Term will depend on the option selected at the time of purchase. BryteBridge currently offers monthly and annual subscriptions.
By choosing a subscription product or service, clients agree that BryteBridge may store one or more payment methods for the account, and authorize BryteBridge to charge these payment methods as explained in these terms. BryteBridge may obtain automatic updates for any expiring credit cards provided.
Even if products or services are not used, clients are responsible for paying the full subscription cost until it is canceled or otherwise terminated. For more information about canceling a subscription, see the Termination and Cancellation section below.
i. Initial Subscription Term
The Subscription Term begins as soon as the initial payment is processed. The date that the initial payment is processed will be considered the “Billing Date” and will be used to determine when future payments are due.
If an annual subscription paid monthly is chosen, clients will continue to be billed monthly at the cost agreed to at the time of purchase for the entire year of the initial Subscription Term.
ii. Auto-Renewal of Subscription
Monthly Subscriptions: If a monthly subscription is selected, the subscription automatically renews each month without notice until canceled.
Annual Subscriptions: If an annual subscription is selected, the subscription automatically renews each year. Clients may be sent a reminder email before the subscription renews. Unless required by law in the state of residence, BryteBridge is not obligated to provide this notice. If a renewal reminder is not received or not sent, the client is still required to pay for the subscription if it is not canceled prior to renewal.
If an annual subscription paid annually (referred to as an “Annual plan, prepaid”) is purchased, the client is responsible for paying the entire annual subscription cost when the subscription renews.
If an annual subscription paid monthly (referred to as an “Annual plan, paid monthly”) is purchased, the client is responsible for paying all twelve monthly payments once the subscription has been renewed. The first monthly payment will be collected at the time of subscription renewal.
Clients may choose to stop the automatic renewal of subscriptions with BryteBridge. No further charges will be made for subscriptions that are declined for renewal. Products and services included in the subscription will continue to be available until the last day of service. Once the subscription ends, BryteBridge will stop providing the related services, and the client is responsible for updating all necessary information with the Secretary of State and any other agencies or stakeholders. Clients can opt back into an automatic renewal of a subscription at any time, provided the subscription has not already been terminated.
iii. Changes in the Cost of Subscription
The cost of the subscription will be the same as the cost at the time of purchase unless adjusted by BryteBridge. In the event of an adjustment, clients will be notified in writing in advance of charging the new subscription cost.
iv. Changes in Billing Date
Unless the subscription is canceled, clients will be automatically charged for the cost of the subscription on the Billing Date. If the purchase date is on the 29th through the 31st day of any month, the Billing Date for any payments due in months with fewer days will fall on the last day of the month.
BryteBridge may adjust the Billing Date and is not required to provide advance notice of the adjustment. If the Billing Date is adjusted, this will be reflected by a charge to the account on a prorated basis according to the number of days that have passed since the Billing Date of the latest renewal charge.
Promotional Trial Subscriptions
BryteBridge sometimes offers customers trial memberships, all of which are subject to these Subscription Terms (unless otherwise stated in the offer). For a trial or other promotional membership with no initial charge, BryteBridge may authorize a charge of up to one dollar ($1) to the payment method to verify the payment source. At the completion of a trial membership, unless canceled by calling 877-857-9002 or through the BryteBridge portal, the subscription will renew automatically, and the credit card will be charged to begin the initial membership term.
State and Government Filing Fees
If a Compliance service is purchased, state compliance event filing fees will be billed at the time of any compliance event (e.g., Annual Reports) unless disclosed otherwise.
Payment Failures
If a payment fails or is expired, BryteBridge will notify the client, and access to the Services will be suspended until payment is received. Clients may elect to discontinue some or all of their paid services at any time by contacting [email protected]. Should any of the paid services be discontinued prior to the expiration of the initial 12-month term, a cancellation fee and any other expenses paid or incurred by BryteBridge, including state or third-party vendor fees, may be required.
Cancellation
Connect memberships canceled within the first six (6) months of activation are subject to a $200 cancellation fee. Connect Core memberships or memberships created before May 13, 2024, are not subject to a cancellation fee.
Refunds
To cancel a subscription or add-on service, clients must contact customer support within seven (7) days of signing up for a full refund, less any start-up, set-up, activation fees, state, or other third-party fees. Subscriptions or services can be canceled after seven (7) days, but no refunds will be issued.
g. Website Hosting
Legacy clients with an existing website hosting account are bound by a supplemental set of terms.
h. Future Products and Services
If a client chooses to add a product or service to an order after an initial purchase, these Terms of Service will also apply to that additional product or service.
8. Additional Terms
a. Copyright
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, or publication by clients of any such matters or any part of the site, except as allowed in this Agreement, is strictly prohibited. Clients do not acquire ownership rights to any content, document, or other materials viewed through the site. The posting of information or materials on the site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.
b. Copyrights and Copyright Agents
BryteBridge respects the intellectual property of others and asks clients to do the same. If clients believe that their work has been copied in a way that constitutes copyright infringement, don’t hesitate to contact BryteBridge’s copyright agent for notice of claims of copyright infringement by directing an email to the copyright agent.
c. Limited License; Permitted Uses
Clients are granted a non-exclusive, non-transferable, revocable license to:
- Access and use the site strictly in accordance with this Agreement;
- Use the site solely for internal, personal, non-commercial purposes;
- Print out discrete information from the site solely for internal, personal, and non-commercial purposes, provided that clients maintain all copyright and other policies contained therein.
No print or electronic version of any part of the site or its contents may be used by clients in any litigation or arbitration matter whatsoever under any circumstances.
d. Restrictions and Prohibitions on Use
Users license for access and use of the site and any information, materials, or documents (collectively defined as “content and materials”) therein are subject to the following restrictions and prohibitions on use:
- Users may not copy, print (except for the express limited purpose permitted by Section 4 above), republish, display, distribute, transmit, sell, rent, lease, loan, or otherwise make available in any form or by any means all or any portion of the site or any content and materials retrieved from it.
- Users may not use the site or any materials obtained from the site to develop, as a component of, any information storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed) that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.
- Users may not create compilations or derivative works of any content and materials from the site.
- Users may not use any content and materials from the site in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of BryteBridge or any third parties.
- Users may not remove, change, or obscure any copyright notice or other proprietary notice or terms of use contained in the site.
- Users may not make any portion of the site available through any time-sharing system, service bureau, the Internet, or any other technology now existing or developed in the future.
- Users may not remove, decompile, disassemble, or reverse engineer any site software or use any network monitoring or discovery software to determine the site architecture.
- Users may not use any automatic or manual process to harvest information from the site.
- Users may not use the site for the purpose of gathering information for or transmitting unsolicited commercial email, email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing, unsolicited telephone calls, or facsimile transmissions.
- Users may not use the site in a manner that violates any state or federal law regulating email, facsimile transmissions, or telephone solicitations.
- Users may not export or re-export the site or any portion thereof, or any software available on or through the site, in violation of the export control laws or regulations of the United States.
e. Forms, Agreements, and Documents
BryteBridge may make samples and actual forms, checklists, business documents, and legal documents (collectively, “documents”) available through the site or other websites. All documents are provided on a non-exclusive license basis only for clients’ personal one-time use for non-commercial purposes, without any right to re-license, sub-license, distribute, assign, or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, currentness, accuracy, and/or appropriateness. The documents are provided “as is,” “as available,” and with “all faults,” and BryteBridge and any provider of the documents disclaim any warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. The documents may be inappropriate for clients’ circumstances. Furthermore, state laws may require different or additional provisions to ensure the desired result. Clients should consult with legal counsel to determine the appropriate legal or business documents necessary for their transactions, as the documents are only samples and may not be applicable to their situation. Some documents are public domain forms or available from public records.
f. Links to Our Website
Clients may provide links to the BryteBridge site, provided:
- They do not remove or obscure, by framing or otherwise, advertisements, copyright notices, or other notices on the site.
- Their site does not engage in illegal or pornographic activities.
- They discontinue providing links to the site immediately upon request by BryteBridge.
g. Links to Other Websites
The site contains links to other websites. BryteBridge is not responsible for the content, accuracy, or opinions expressed in such websites, and BryteBridge does not investigate, monitor, or check such websites for accuracy or completeness. Including any linked website on the site does not imply BryteBridge’s approval or endorsement of the linked website. If clients decide to leave the site and access these third-party sites, they do so at their own risk.
h. Advertisers
The site may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the site is accurate and complies with applicable laws. BryteBridge is not responsible for illegality, error, inaccuracy, or problem with the advertiser’s or sponsor’s materials.
i. Third Party Content
Third-party content may appear on the site or be accessible via links from the site. BryteBridge is not responsible for and assumes no liability for any mistakes, misstatements of law, defamation, omissions, falsehoods, obscenity, pornography, or profanity in the statements, opinions, representations, or any other form of content on the site. Clients understand that the information and opinions in the third-party content represent solely the author’s thoughts and are neither endorsed by nor do they necessarily reflect the beliefs of BryteBridge.
j. Third-Party Merchant Policies & Services
All rules, policies (including privacy policies), and merchant operating procedures will apply to clients while on any third-party merchant site. BryteBridge is not responsible for information provided by clients to merchants. BryteBridge and the merchants are independent contractors, and neither party has the authority to make any representations or commitments on behalf of the other. BryteBridge may allow access to or advertise certain third-party products or service providers (“merchants”) from which clients may purchase certain goods or services. Clients understand that BryteBridge does not operate or control merchants’ products or services. Merchants are responsible for all order processing, fulfillment, billing, and customer service aspects. BryteBridge is not a party to the transactions entered into between clients and merchants. Clients agree that use of or purchase from such merchants is at their sole risk and is without warranties of any kind by BryteBridge, expressed, implied, or otherwise, including warranties of title, fitness for purpose, and merchantability or non-infringement. Under no circumstances is BryteBridge liable for any damages arising from the transactions between clients and merchants or for any information appearing on merchant sites or any other site linked to the site.
k. Indemnification
Clients agree to indemnify, defend, and hold BryteBridge and its partners, agents, officers, directors, employees, subcontractors, successors, assigns, third-party suppliers of information and documents, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim, and expense related to clients’ violation of this Agreement or use of the site.
l. Nontransferable
The clients’ right to use the site and any password or right given to them to obtain information or documents is not transferable or assignable.
m. Limitation of Liability
BryteBridge and any affiliated party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from any errors in or omissions from the site or any services or products obtainable; the unavailability or interruption of the site or any features thereof; clients’ use of the site; the content contained on the site; any delay or failure in performance beyond the control of a covered party. The aggregate liability of BryteBridge and the affiliated parties in connection with any claim arising out of or relating to the site and/or the products, information, documents, and services provided herein or hereby shall not exceed $100, and that amount shall be in lieu of all other remedies which clients may have against BryteBridge and any affiliated party.
Last Updated on July 26, 2024
