Prospective Nonprofits
Existing Clients
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Monday – Friday 9 a.m. – 7 p.m. EST
Top Questions Asked
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Order Status Questions
Our service processing times vary depending on the type of service requested. At BryteBridge, we aim to complete most services within 10-15 business days upon receiving all necessary documentation. However, some complex services may require 30-60 days due to their intricacies. Please note that our timelines are contingent upon state and government agency requirements. Timely submission of all requested information and questionnaires is vital for efficient processing, especially for services that demand extended research and time. Clients have the option to expedite most services for an extra fee. For order tracking and estimated completion dates, clients can conveniently monitor progress through our client portal.
Our service timelines are often reliant on collaboration with state and federal entities. While our internal processes typically only take a few days, much of the duration is spent awaiting responses from state or IRS communications. Generally, depending on the state’s filing speed, completion may range from a few days to two weeks. However, there are peak periods during which delays might occur unexpectedly, especially towards the year-end due to reduced staffing during holidays. Moreover, the early new year witnesses heightened activity with the establishment of new businesses and nonprofits or the annual renewal filings. For real-time updates on your order status, we encourage monitoring through our client portal.
As part of the order process, we will ask you for your preferred and backup name choices. BryteBridge will check to see if your name is available when forming the business. If the preferred name you select is unavailable, we will go ahead and use the alternate name provided.
It depends on the type of information that is changing. Some information, such as the company’s name and business purpose, must be changed with the state by filing an amendment. This state filing officially updates the information the state has for your company.
For questions on whether specific information in your state-filed documents would need to be updated utilizing an amendment filing, contact us at 1-877-857-9002 or submit a ticket via the portal.
Document Related Questions
Depending on the document, you’ll either receive it in the mail or be able to download it online from within your client portal.
To see if a copy is available online:
- Login to your client portal.
- Go to the documents tab on the left-hand navigation, then click the document name or applicable folder. If the document is available online, you’ll see it in its sections.
- If it’s unavailable, write us at [email protected] to request a copy.
- In the event the document isn’t accessible online, kindly contact us at [email protected] to request a copy. If needed, we can acquire the document from the state. Please note, there might be a nominal fee from BryteBridge for this service, and there could be additional charges from the state for obtaining aged or less accessible documents.
We provide corporate bylaws to you unsigned. Only authorized people and officers who actively participate in your company (we’ve included detailed instructions with your order) may sign.
The state does not require these documents. Once signed, please keep them safe, along with your filed business formation documents. We encourage you to keep completed and signed versions in your portal for safekeeping.
BryteBridge is confident in its ability to provide accurate filings, and we pride ourselves on our service. We review each order we receive to identify potential errors. In the unlikely event of an error or mistake, BryteBridge responds promptly to remedy the error.
We warranty our filing services against defects caused by us for the life of your company. We will absorb any fees/costs necessary to correct the error and will update the mistake as quickly as possible.
Additionally, on rare occasions, the filling state may make an error entering your information. If you notice an error, contact us immediately, and we will work directly with the filing state to correct it.
If we emailed you about the document, you could reply with the correct information. Alternatively, send the right information to [email protected] or contact us from your client portal. It should take 1-2 business days for us to update the document and resend it to you for signature.
The most common issue is a discrepancy between the personal info on your EIN application and the personal information on file with the IRS. For example, you might have mistyped your Social Security number, or the spelling of your name is slightly different from the IRS. Please call us at (877) 857-9002, and we’ll help fix the issue. We ask that you don’t email us sensitive personal info for security.
Check your email inbox for an email from us with the subject line “Action Required.” You’ll see instructions on what to do (some docs can be signed and will auto-send back to us, whereas others may need to be emailed or mailed). Please note some older email providers may send emails to junk (Yahoo, AOL, Hotmail, etc.) Google and Outlook are usually seamless.
Billing Questions
To ensure a good handoff between our services and what you takeover yourself., Please confirm your company is currently in compliance with the state or IRS. To cancel an existing order, please call (877) 857-9002 or email us at [email protected].
For subscriptions, you have two options:
- Sign in to the client portal. Go to the Billing Tab, then the Subscriptions section. Click on your subscription, then the Cancel link.
- Call (877)857-9002. We can help you by phone, Monday-Friday, from 9 a.m. to 7 p.m. EST.
Need to cancel Registered Agent Services? Please see the question below.
You can see all your payments and account statements from your client portal. Once you sign in, go to the Orders & Billing tab on the left-hand navigation, then click invoices. You should locate the specific charge and invoice details. If you are still waiting to see the payment in your account or have questions, please call us at (877)-857-9002.
You likely selected our Registered Agent Services when establishing your Nonprofit. Through these services, you will be alerted via email by our partners Legalinc of legal notices and other important mail received on your behalf. The initial charge appears when we send your incorporation documents to the state. The service automatically renews annually and is billed to your card on file. You can change the card on file through the client portal. Learn more about Registered Agent Services or call us at (877) 857-9002 if you need additional help.
You may access a copy of your invoice from within your client portal. Once you sign in, go to the Orders & Billing tab on the left-hand navigation, then click invoices. You should locate the specific charge and invoice details. If you are still waiting to see the payment in your account or have questions, please call us at (877)-857-9002.
Registered Agent Questions
A registered agent is an adult or authorized business available during regular business hours (9am-5pm) to accept mail or hand-delivered court documents, such as subpoenas, on your behalf. They must have a physical address—not a PO Box—in the same state where your business was formed or foreign registered.
Most states require a Registered Agent; you can name any qualified registered agent provider or adult you want—including yourself. We strongly encourage you to avoid listing yourself and your address for a multitude of reasons. Please read our article, “What is a Registered Agent, and Why Does My Company Need One?”
When you use our Registered Agent Services, you can be confident your important legal notices are received. Our partners will alert you via email to all important mail received on your behalf.
It depends on which service option selected. Registered Agent Services are included for the first year for Concierge 501(C)(3) formation services. You are not obligated to use the Registered Agent Services. Through these services, you will be alerted via email by our partners Legalinc of legal notices and other important mail received on your behalf. The service automatically renews annually and is billed to your card on file. You can change the card on file through the client portal. Learn more about Registered Agent Services or call us at (877) 857-9002 if you need additional help.
Through our partners Legalinc, we provide Registered Agent Services. If Legalinc is your registered Agent on state record, and you want to make a change. Please continue reading:
We cannot independently cancel registered agent service due to legal obligations to have a registered agent. A registered agent must be on file with the state. Being without one can incur penalties for the company in violation or even a revocation of authority of that business to operate in the state. However, if you would still like to cancel your registered Agent, you will need to change your registered Agent on file with the state.
Instructions for changing your registered Agent:
To change Registered Agents for your company, it’s as simple as filing a change of agent request with your state, which we are happy to assist with for any state for $99 plus state fees. If you have already filed a change of Agent for any state that we serve you, please call us at 1 (877)- 857-9002 or email us at [email protected] so we can update that info and formally cancel your registered agent account. Alternatively, if your business has withdrawn from or dissolved in a state where Legalinc was the Registered Agent of record, please contact us using the above info. Once we confirm Legalinc is no longer the Registered Agent or that the business has ceased, we will cancel your account.
Keeping My Organization in Compliance
Ongoing requirements often depend on the state your organization is operating and the local municipalities. Regardless, there are a few essential items you will need to handle to keep your nonprofit Organization active and in good standing. Here are some of the most common.
Annual Report:
Most states have a report due every year or every other year to maintain your company standing. Some also use these reports to update key pieces of information with them (including management and addresses). Each state varies in terms of the due date and fee involved. As part of our partnership, we send notifications to remind you of any upcoming annual reports. We can also assist with the filings to ensure your company stays active and in good standing.
Charity Registration:
Most states (40) require nonprofit organizations to register before soliciting donations from residents of that state. This restriction applies to soliciting donations across state lines through the internet, phone, social media, mobile applications, etc. For example, suppose your Nonprofit is in California but solicits donors online in Nevada. In that case, the Organization will need to follow both states’ charitable solicitation registration requirements.
An organization’s failure to register in any states it operates or solicits may result in a state investigation, fines, questions from the Internal Revenue Service, and reputational damage from current and potential future donors. Learn more!
Taxes:
While nonprofits with 501(c)(3) tax exemption status might not pay federal taxes, they still have to file their Nonprofit’s IRS Tax Form 990 or Form 990-N. Filing this form ensures that nonprofits conduct their charity business in a way that complies with the 501(c)(3) requirements necessary to maintain tax-exempt status by providing the IRS with an overview of your activities throughout the last fiscal year.
Registered Agent:
Most states require that you maintain a registered agent of record. The registered Agent or an “agent for service of process” can range from a person to a corporation, either of which is designated to do the same thing: receive official company and legal documents, such as state compliance documents, lawsuit papers, subpoenas, and other authorized legal or business paperwork. The Registered Agent is in place to ensure businesses can be easily reached for official purposes by the state or for lawful purposes, such as subpoenas or an official summons. This role is more important than ever, with many businesses running remotely or out of residential addresses. Think of it this way: a Registered Agent is a backup plan to guarantee your important legal documents make it into your hands.
