Website FAQ

All packages include the home page, an about page highlighting the board or the organization’s history, a page describing the organization’s programs or services, a contact page with a dedicated contact form, and a donation page.

The Concierge package includes everything in the Essentials package, plus a photo gallery with up to twenty (20) photos and an events calendar with up to three (3) upcoming events.

Additional pages are available as an upgrade.

Our website packages include a domain-specific email address ( This allows you to send and receive emails using your website’s address. You can access your email account with a dedicated webmail address or your preferred email program (Gmail, Apple Mail, Outlook, etc.).

Our website packages include a professional writer who will ensure your website is well-written and ready for visitors.

We ask that you provide starting content for most pages. Our writers will modify, enhance, or supplement the information where necessary.

  • Essential websites include up to 500 words of content writing.
  • Concierge websites include up to 1,000 words of content writing.

Additional hours of content writing are available as an upgrade.

We encourage photos from your events or programming to highlight your work. Depending on the selected framework, we can include a reasonable amount of your high-quality images. If your organization does not have original photos, We will use appropriate stock photos to ensure a professional look.

We offer multiple logo design packages if your organization needs a high-quality logo.

A web domain or URL is the website address for your organization.

The cost of a domain name is not included in any package’s set-up fee but is available with our Basic and Full-Service Hosting Subscriptions.

An SSL Certificate encrypts data shared on the website and is identified by a lock icon. SSL is recommended on any site that contains a contact form or donation field.

The cost of an SSL certificate is not included in any package’s set-up fee but is available with our Basic and Full-Service Hosting Subscriptions.

Our Basic and Full-Service Hosting Subscriptions include everything a high-quality website needs: domain, hosting, SSL certificate, regular WordPress security updates, and uptime monitoring. Our Basic Hosting Subscription is $25/month.

The Full-Service Hosting Subscription includes all these features and adds a one (1) hour monthly retainer for content changes. We keep your website up-to-date with additional content, events, or pictures. Time does not accrue, roll over, or include content writing. A la carte website updates are also available.

As a bonus, our Hosting Subscriptions include access to the BryteBridge Nonprofit Platform. Receive 24/7 access to comprehensive information about your organization, including compliance due dates, registration numbers, and access to all documents prepared by BryteBridge.

We offer a Choice Website package if you already have a domain and hosting account. Please contact us, and one of our consultants will provide options.

The website package setup fee is due at the time of ordering to begin working on your project.


If requested, the setup fee can be split into two payments with the first due to being the order and the second payment due within 30 days. If split into payments, the second payment is due at the same time the hosting subscription begins.

We will set up your subscription during the website consultation call. The first payment and subscription will begin 30 days after the website consultation call. Starting the subscription allows us to reserve your domain name and establish the hosting account. Each subscription renews monthly.

If the subscription payment is declined, we will contact you to rectify the charge. Your website will be deactivated if we do not receive a valid payment method within seven (7) days. A reinstatement fee may be assessed for payments made after seven (7) days.

Our packages include everything necessary to launch your organization’s website. We handle the technical aspects of your website so you can focus on your organization’s mission. By providing hosting, we can ensure your website remains active and secure while quickly making any requested updates. We take on the technical hassle of maintaining your website.

Websites built after March 2022 can be moved to any web host that supports WordPress and cPanel.

We require at least the first year of a Basic Hosting Subscription or six months of a Full-Service Hosting Subscription paid before moving the site to another hosting provider. Additional transfer fees may also apply.

BryteBridge does not own any website we created for clients after March 2022.

BryteBridge maintains ownership of any one-page website built before March 2022. These sites can be upgraded to a website owned by the client and transferred to another host for an additional fee.

Each BryteBridge-built website includes a nonprofit consultant who will help determine your needs and educate you about the best solutions for your organization. We also provide an initial interview with a dedicated website coordinator to discuss the details of your website and included services.

Additional support is available through the client portal’s ticket system, email, or with additional calls with your website coordinator available for a fee.

We build all websites using WordPress, an industry-standard content management system (CMS). This allows each website owner to log in and update the content.

Our Full-Service Hosting Subscription also includes up to one (1) hour of content updates monthly. Time does not accrue, roll over, or include content writing. A la carte website updates are also available.

We can make changes to your website if it is built using WordPress. If so, we will need your hosting account username and password, your WordPress username and password, or both. We cannot provide support or content update options for websites not built using WordPress.


We offer a do-it-yourself web builder and WordPress hosting options that you can set up and maintain independently. Visit our hosting page for more information.


We are a full-service nonprofit expert, providing everything your organization needs. We focus on delivering long-term value to our clients with our phenomenal in-house support team.